My series of posts describing why people with hearing loss should care about person-centered care (PCC) for Hearing Health & Technology Matters (HHTM) continues. This time we ask: What can the look and procedures of your audiologist’s office tell you about the likelihood they practice PCC? The answer: A lot!
An excerpt from the article is below. Read the full post at FindHearing on HHTM.
What Should You Look For?
A hearing-loss-friendly office sets a positive tone for your appointment, letting you relax while you wait to see the audiologist, knowing you are in good hands. Look for hearing-loss friendly procedures like the below.
It starts with making the appointment.
Making an appointment over the phone can be challenging for people with hearing loss so it is important that the receptionist speaks slowly and clearly. Even better, seek out an office that permits patients to make or confirm appointments by email or via an online system.
Personal notice when it is your turn.
Even in a small office, people with hearing loss may have difficulty hearing when our name is called. Rather than asking patients to sit on high alert while they wait, the best offices will let patients know they will be alerted personally when it is their turn. This can be accomplished with a light tap on the arm or a text message and will let us feel more relaxed while we wait.
In today’s Covid-19 world, hearing friendly office procedures may take a different form – like making sure that captions are provided for all telehealth appointments and that clear masks are used for in-person visits. The best audiologists will offer curbside service where you can drop off a broken device for servicing without leaving your car.