Please enjoy the third article in a series I am writing for Ida Institute on person-centered care. The first article was about what person-centered care means to me — the hearing loss patient. The second article discussed why partnering with your patient is so important. This third article describes how to make your audiologist office hearing loss friendly. I look forward to sharing the remaining articles with you.
Below find an excerpt from the third article. To read the full article, click here.
I leaned over the receptionist desk trying to grasp the words she was mumbling into her computer. Was I to take a seat? Fill out forms? Was she talking to somebody else? I wasn’t sure. All I knew is that I was surprised and disappointed. This was a doctor’s office that specialized in auditory issues. My appointment was to see the doctor and have my hearing tested by an audiologist. I had expected them to understand my communication challenges.
Sitting in the waiting area for my appointment to begin, I was on high alert. “If they called my name, would I hear them?” I wondered to myself. After my treatment at the check-in desk, I was worried, so I remained vigilant for the 20 minutes I waited to be called. I would have much preferred to read the book I had brought along with me to fill that time.
Checking out was stressful. The receptionist continued mumbling into her computer even after I told her that I could not hear what she was saying. I felt embarrassed, exhausted and disrespected. I never returned to that office again.
It takes patients an average of 7-10 years before they decide to treat their hearing loss — don’t scare them away at their first appointment. Person-centered care starts at the doorstep. Making your office hearing loss friendly from the moment they arrive will help your patients feel like you are a true partner in their hearing care.
Click here to read the full article on Ida Institute and learn how to make your office hearing loss friendly.
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