Another day, another Zoom meeting. Or make that two or three Zoom meetings. Much of the world continues to operate remotely, meaning virtual communication remains critical — and without captions, these events are very challenging for people with hearing loss. Several options now exist for free auto-captioned remote conversation including Google Meet and Skype, but Zoom, the most popular platform, remains un-captioned, except via third-party add-ons in their premium plans. This is a big problem for people with hearing loss.
About a month ago, I penned an open letter to Zoom and other video conferencing companies asking them to make the high quality auto speech recognition (ASR) captioning available in their premium plans free for people with hearing loss. The gold standard of captioning is Communication Access Realtime Translation or CART, where a live transcriber types what is spoken in real time, but this is not always available or cost effective for personal use. Hence the need for free ASR captioning.
My post turned into a petition that has garnered more than 34,000 signatures. I am extremely proud of how the hearing loss community has come together to advocate for its needs in this time of crisis. I’ve been asked how long I will keep the petition going. The answer: Until we get the results we need. Sign or share the petition here.