Wouldn’t it be great if there were a “Good Housekeeping” Seal of approval for audiologists? In my latest post for Ida Institute, I describe what they hope will become the standard benchmark of quality for person-centered care in audiology. I share an excerpt from the piece below. To read the full article click here.
When my audiologist retired a year ago, I was devastated. We had invested a lot of time together to find the right programming for my hearing aids and had built a strong working relationship. She was caring, knowledgeable, and always willing to help. She understood my hearing challenges and partnered with me on my communication priorities. How could I replicate this positive dynamic with someone new?
As time passed, I felt more confident. I was no longer an inexperienced hearing aid wearer and knew what I required from an audiologist and how to ask for it. This included many of the components of person-centered care I highlighted in my recent blog series on this topic. I was looking for an audiologist who:
- Listens to my particular hearing needs and focuses my care around those.
- Runs a hearing loss friendly office with a receptionist I can understand.
- Champions new technologies in both hearing aids and assistive listening devices.
- Believes best practice communication tools are just as important as technology.
Finding the right person was still difficult. I checked online listings for audiologists in my area, but the metrics presented did not include person-centered care. I reached out to my local hearing loss friends, but many were not satisfied with the care they received and suggested I look elsewhere.